How can we help?

Sign-in and live chat

Open Me in the native app or Settings on the web to manage your account. Live AI chat needs an internet connection. If sign-in or chat fails, email us the error shown and the email address associated with your account.

Meili is an AI character and can make mistakes. To report an incorrect or concerning response, email support with the relevant message if you are comfortable sharing it.

Microphone and speaking practice

Voice input is optional. Check microphone and speech-recognition permissions in your device settings, or microphone permissions for the website in your browser. You can use text input instead.

Purchases and subscriptions

For an App Store purchase, use Restore Purchases in Me if access is missing. Manage Apple subscriptions in Settings → your name → Subscriptions. For a purchase made on the website, contact support with your account email. Do not include payment-card details.

Deleting the app or your account does not automatically cancel an Apple subscription.

Account deletion and privacy

In the native app, open Me → Delete account & all data. If you cannot access the app, or need help with a web account or data request, email support from the address associated with your account. We may need to verify your identity.

Read our privacy policy for information about data processing, retention, and deletion.